Privacy Policy

Scope of This Policy

This Privacy Policy applies to information collected through the Sovereign Velsant 9.2 website, associated web applications, and any related services (collectively, the "Services"). It does not apply to third-party websites, products, or services that may be linked from within the Services.

Information We Collect

We may collect the following categories of information:

• Information you provide: such as your name, email address, and any details submitted through contact forms, account registration, or correspondence with us.
• Usage data: including pages visited, time spent on the Services, referring URLs, and interaction patterns, typically collected automatically.
• Device and technical data: such as IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: used to remember preferences and analyse usage, as described in the Cookies section below.

How We Use Information

Information collected may be used to:

• Provide, operate, and maintain the Services;
• Respond to inquiries and provide customer support;
• Improve, personalise, and develop the Services;
• Monitor and analyse usage trends and effectiveness;
• Communicate updates, notices, or administrative messages;
• Detect, prevent, and address technical or security issues;
• Comply with applicable legal obligations.

Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we generally rely on: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving the Services, or compliance with a legal obligation. The applicable basis will depend on the specific processing activity and jurisdiction.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to operate the Services and collect usage information. You can typically control cookies through your browser settings, including blocking or deleting them; however, doing so may affect the functionality of certain features. Where required by law, we will seek your consent before placing non-essential cookies.

How We Share Information

We do not sell personal information. We may share information with:

• Service providers who perform services on our behalf, such as hosting, analytics, and communications, under appropriate confidentiality obligations;
• Legal and regulatory authorities where required to comply with applicable law, regulation, legal process, or governmental request;
• Business transferees in connection with a merger, acquisition, reorganisation, or sale of assets, subject to standard confidentiality arrangements.

Data Retention

We retain information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the nature of the information, the purpose of processing, and applicable legal or regulatory requirements.

Data Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to: access the information we hold about you; request correction or deletion; object to or restrict certain processing; request a portable copy of your data; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided on our Contact page.

International Data Transfers

Information may be processed and stored in countries other than your country of residence. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

Children's Privacy

The Services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links and Services

The Services may contain links to third-party websites or integrate third-party tools. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date, and continued use of the Services after changes take effect constitutes acknowledgement of the revised Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.